Profile retrieval time alert for this call

While retrieving application profile information, for example while answering a call or gathering mailbox information, the time taken to retrieval profile data from the database became greater than the alert threshold defined by the system parameters in "Application Server Interface". This equates to potentially increased periods of silence being heard by the caller leading to a decreased quality of service.

Check for excessive disk, CPU, or network load. These cause delays in retrieving voice data from local disk or a remote SSI server. If using a remote SSI server also check for excessive load on the server and examine NFS performance.




Log, System Monitor