Traffic report

The Traffic report provides statistics on how channels are being used, including the total number of calls received per channel, call disposition (application disconnect or caller disconnect), and call duration. Statistical data is accumulated and summarized on a per channel basis over the reporting period.

Reported data can help you determine busy hour loads and detect faulty channels (unusually short calls or a high call volume may indicate a faulty channel). You can also use the report to determine whether enough channels are available to handle the caller load.

Figure 1. The Traffic report

Traffic report


System: luton                                 Printed: Apr 22, 1997 at 19:40

Activity from: April 22, 1997                             To: April 22, 1997

Trunk:                1

____________________________________________________________________________

         |

    Line |        Total         Appl       Caller     Duration

         |        Calls      Hangups      Hangups

_________|__________________________________________________________________

         |

       5 |            1            1            0            7

       8 |            1            1            0            4

       7 |            1            0            1            3

       6 |            1            1            0            1

_________|__________________________________________________________________

         |

   Total |            4            3            1           15

       % |                        75%          25%

_________|__________________________________________________________________

Line: The channel.
Total Calls: The total number of telephone calls handled on the channel during the reporting period.
Appl Hangups: The number of calls that terminated due to application disconnects. Application hangups can result from conditions such as host timeouts or reaching the end of a script.
Caller Hangups: The number of calls that terminated due to caller disconnects.
Duration: The total duration in seconds of all telephone calls on the channel.
Total: A grand total and overall percentage for each report category.