Deleting the data

Statistics data stays in the database until you delete it (as described in Managing reports, logs, archives, and statistics online).

Table 1. Explanation of call detail record fields

Position

Keyword

sm_ccr Field

Description

1

DAT

TIME_STAMP

The date and time when a call was received or made, expressed as yyyy.mm.dd hh:mm:ss.

2

SYS

ASI_NO

A number that identifies the Blueworx Voice Response system.

3

APP

FIRST_STBL

For state table applications, the name of the state table that was initially invoked (the top-level state table).

For VoiceXML applications, by default, the name of the first VoiceXML dialog (without the .vxml suffix, up to a limit of 15 characters). This behavior can be modified to report “JavaApplication” by adding a setting of dtj.updatecdr=false to the dtj.ini configuration file, or if dtj.updatecdr is already present, by changing the the dtj.updatecdr setting in the dtj.ini configuration file to false.

4

CLT

IN_CALL

A one-character code indicating whether a call was inbound (1) or outbound (0).

5

CDN

CALLED_NO

A 19-character field containing the called number.

6

CGN

CALLING_NO

A 19-character field containing the calling number.

7

CLD

DURATION

Call duration in seconds. This is the length of time that elapses from when the caller or called party is connected to a voice application until either the application or the caller hangs up.

8

CSD

SETUP_TIME

Call setup duration in seconds. This is the length of time that elapses from the detection of an incoming call until the caller is connected to a voice application, or the time that elapses from the beginning of outbound dialing until the called party answers.

9

TNK

TRUNK_NO

The trunk that processed the call.

10

CHN

LINE_NO

The physical channel on which the call was handled.