If you have a problem

If you have a problem that you need help to solve, gather the information described here before contacting Blueworx Support:

• The date your Cisco ICM custom server was built. You can find this in the DTstatus.out file at the time the custom server was started.
• Trace data that is in the DTstatus.out file.

For more information on trace data, see Format of status and trace data.