Integrating Blueworx Voice Response with Genesys Framework

Blueworx Voice Response applications can use Genesys Framework for the following functions:

The interface is switch independent and connectivity is based on Genesys switch support. State Table support is provided by Genesys with the D2IS custom server supplied as part of the Genesys Framework packages. VXML/CCXML support is provided by the built in IVR server support. You will also need Genesys Framework 7.1 or higher.

The following configurations are possible:

Blueworx Voice Response can also be integrated with vendor computer-telephony integration (CTI) solutions such as Genesys Framework, to provide more advanced solutions with closer integration with customer switches and automatic call distributor applications (ACD) functionality

Figure 1. Blueworx Voice Response connection to the Genesys Framework using state tables
A configuration connecting Blueworx Voice Response to the Genesys Framework using state tables.

Figure 2. Blueworx Voice Response connection to the Genesys Framework using VoiceXML and CCXML
A configuration connecting Blueworx Voice Response to the Genesys Framework using state tables.

Related information