Financial institutions

The financial industry depends on timely, accurate information. Using a Blueworx Voice Response application, brokerage firms can make current stock prices, quotations, and portfolio balances available over the telephone. Clients can perform complex transactions without the intervention of a broker. When a broker's advice is required, the application can transfer the call.

A bank can let customers access their account balances, obtain information on interest rates and mortgages, calculate loan payments, or transfer funds, all using Blueworx Voice Response applications. An application can also call customers to inquire about transactions such as renewing a Certificate of Deposit.

Enhanced applications can be created that use technologies such as speech recognition or text-to-speech, as provided by MRCP-V1.0 or V2.0-compliant speech technologies.