How Blueworx Voice Response applications work

A Blueworx Voice Response application consists of programmed interaction between a voice system and a caller. You can create applications to use any of the services described in The benefits of voice applications, but the ones that you actually use will depend on the tasks you want your voice system to perform, and the hardware and software that you have installed.

This section describes the application programming environments that Blueworx Voice Response supports, and explains how voice applications can access other resources. It then outlines some things to remember when you plan and design voice applications. Finally, it describes the choices available to you when you create the voice output for your applications: