Here are some general guidelines for keeping the VOX Server and Blueworx Voice Response synchronized
and improving performance:
- Always call the Newcall function as soon as the call has been answered
by Blueworx Voice Response.
- Always call the Gone function as soon as the state table detects that
the call has been hung up.
- VOX commands and responses must be less than 1024 characters, this is
especially important for Getvdu and Setvdu requests.
- Group the Getvdu and Setvdu requests together rather than making lots
of Getvdu and Setvdu requests for single items. However, the requests can
not contain more than 255 name and value pairs.
- Check the return code from each VOX_CTI function
- As mentioned in the Avaya IC VOX Server Programmer's Guide hookflash transfer
is not supported.