Avaya Interaction Center VOX Connector for Blueworx Voice Response The Avaya Interaction Center VOX Connector for Blueworx Voice Response for AIX (VOX_CTI) custom server provides an interface between state tables and the Quintus VOX Server. A state table sends VOX commands by passing state table variables into the custom server via the SendData action. VOX responses are returned via the ReceiveData action.
Installation Use the following steps to install the VOX_CTI custom server:
VOX_CTI.ini file configuration The first line of the VOX_CTI.ini file must be [General], and all .ini file items must be placed under this General section. The only compulsory tag in the VOX_CTI ini file is the port tag.
VOX_CTI Custom Server functions This section describes the VOX_CTI custom server functions that can be used from within a state table to access the VOX Server:
VOX_CTI function return codes Every VOX_CTI function has an output variable called rc which is used to return the result of sending the VOX command and receiving the VOX response (rather than the actual VOX.response result).
General guidelines Here are some general guidelines for keeping the VOX Server and Blueworx Voice Response synchronized and improving performance: