System voice tables

The system voice tables catalog the system voice segments in groups such as all the letters of the alphabet, numbers, and days of the week. You can create additional voice tables as you need them, or as you record more voice segments, you can add them to the existing voice tables.

The names of several of the system voice tables are referenced by other Blueworx Voice Response objects. For example, the DIGITS prompt statement uses the Numbers Voice Table Name system parameter, which has a default value of “Numbers”. If you decide to change the names of the system voice tables, you need to make the corresponding changes wherever the tables are referenced.

The Alphabet voice table

The Alphabet voice table contains the voice segments that play the letters of the alphabet (“A” through “Z”). Alphabet is the value of the Alphabet Voice Table Name system parameter, which is part of the Application Server Interface parameter group.

The Alphabet Voice Table Name parameter in the Application Server Interface group specifies the name of the voice table that the CHARACTERS prompt statement uses to play alphabetic characters. The default value is Alphabet.

You can create additional voice tables for the CHARACTERS prompt statement to use, in which case, you need to set SV192 to specify the name.

The day of month voice table

The day of month voice table (Day_Of_Month) contains the voice segments that play the days of the month as ordinal quantities (“first” through “thirty-first”).

The day of week voice table

The day of week voice table (Day_Of_Week) contains the voice segments that play the days of the week (“Sunday” through “Saturday”).

The divisor voice table

The divisor voice table contains the voice segments that play the “divisor” portion of a numeric quantity (“hundred,” “thousand,” “million,” “billion,” “tenths,” “hundredths,” “thousandths,” “millionths,” “billionths”).

The month of year voice table

The month of year voice table (Month_Of_Year) contains the voice segments that play the months of the year (“January” through “December”).

The noise voice table

The noise voice table contains the voice segments for a beep and a warning tone.

The numbers voice table

The numbers voice table contains the voice segments that play the numbers “zero” through “twenty,” and multiples of ten from “thirty” through “ninety.” Numbers is the value of the Numbers Voice Table Name system parameter, which is part of the Application Server Interface parameter group.

The Numbers Voice Table Name parameter in the Application Server Interface group specifies the name of the voice table that the DIGITS prompt statement uses to play numeric digits. The default value is Numbers.

You can create additional voice tables for the DIGITS prompt statement to use, in which case, you need to set SV193 to specify the name.

The ordinal voice table

The ordinal voice table contains the voice segments that play numbers as ordinal quantities (“first” through “thirty-first,” and multiples of ten from “fortieth” through “ninetieth”).

The system messages voice table

The system messages voice table (System_Msgs) contains the voice segment that plays the system messages. For example, “We are experiencing technical difficulties.”

The time of day voice table

The time of day voice table (Time_Of_Day) contains the voice segments that play time quantities (“AM,” “PM,” “O’Clock,” “hours,” “oh,” “minutes,” “seconds”).

The time of week voice table

The time of week voice table (Time_Of_Week) contains the voice segments that play “yesterday,” “today,” and “tomorrow.”

The tone voice table

The tone voice table contains the voice segments for ringback tone, busyback tone, and fast busyback tone.