How to use this information

If you are commissioning a voice response service, you will find guidance on how to specify and plan for it in Introduction and Designing a voice application.

If you are implementing an application, you should read this information to get background information, before using the reference and procedural information in the Blueworx Voice Response for AIX: Application Development using State Tables information, the Blueworx Voice Response for AIX: Custom Servers information, or the Blueworx Voice Response for AIX: 3270 Servers information. This information provides specific guidance about implementing various types of application and including different voice processing functions in your applications, whereas the procedural information in the other information is more generic. The background information in this information is organized by function, whereas the reference information in the other information is organized alphabetically.

If you are responsible for managing voice response services running in production, use the information in Creating and managing application objects, Creating an application profile, and Managing voice messaging resources, as necessary.

This information contains background information and some procedural information, with step-by-step instructions. The procedures explain how to complete the tasks using the Blueworx Voice Response windows.