Diagnosing unrecognized DTTAs on PCI systems

If the lsdev -C | grep rpq command lists any adapters as Defined, or it does not list an installed adapter, this adapter is not recognized by your system. In this situation, do the following:

  1. Turn off the computer.
  2. Remove the unrecognized adapter.
  3. Check for any obvious change. Check that the base and daughter cards are firmly plugged together.
  4. Reinstall the adapter into the same card slot that it was removed from (for more information see Blueworx Voice Response for AIX: Installation).
  5. Turn on the computer.
  6. Login as the root (or obtain superuser privileges) if you have not already done so.
  7. View the installed adapters (using lsdev -C | grep rpq).
  8. If it is still not recognized as Available, replace the adapter.
  9. Repeat Steps 1 through 5 of this procedure for any other adapters your system does not recognize.