Before you call Blueworx Support

Blueworx Support can provide assistance if you encounter any problems. Before you call, however, make sure you have cataloged the symptoms, know the state of the system, and have documented the problem. Also be prepared to assign a severity level to the problem. You can then give the support representative all the necessary information.

To help in diagnosing a problem, Blueworx Support might ask you to provide trace information. There are two types of trace that can be produced from a Blueworx Voice Response system: