Cataloging the symptoms

Different problems have different symptoms. In general, however, you will usually notice a Blueworx Voice Response problem because of an error message, because something does not function correctly, or both.

Try to isolate all events that seem to be symptoms of the problem. It is extremely helpful if you can identify the precise situation in which the problem occurs, the frequency with which it occurs, and the sequence in which the symptoms occur. Details of an error from the error log and traces of system activity can be particularly useful for determining the cause of a problem, and can speed up its resolution.