When Blueworx Voice Response does not collect statistics about individual calls (call detail
records), check the following:
- Are you looking in the correct place?
- If you are using a single system image cluster, note that call detail
records are stored on each individual client, not centrally on the server.
- Is Blueworx Voice Response configured to record the statistics?
- Call detail records are one of the log files that Blueworx Voice Response creates. However, Blueworx Voice Response creates
the call detail record files only when it is configured to do so. Use the
information provided in Blueworx Voice Response for AIX: Configuring the System to reset the value of the
Call Detail Record Logging parameter in the Blueworx Voice Response parameter group to cdr.log, DB2, or Both.