After you have been running Blueworx Voice Response for a while, you become familiar with
the list of processes that Blueworx Voice Response starts whenever it is initialized. If Blueworx Voice Response does
not start a process that you expect it to start, check the following:
- Is the tasklist.data file corrupted or is there more than one
file?
- Blueworx Voice Response starts the processes listed in the tasklist.data file.
If one or more of the entries is missing, the system might start but not be
able to perform all of the required processing. The tasklist.data file is
located in the directory identified by the value of the $SYS_DIR variable
in the profile for the Blueworx Voice Response AIX account ID. To list all the processes that
are running, open an AIX window by selecting an area in the screen background
and selecting AIX Login. Then type ps -u “===” (replacing === with the Blueworx Voice Response AIX account ID you previously created using vae.setuser),
and press Enter. Compare the list of processes to the list supplied
in Blueworx Voice Response for AIX: Installation.
Check the $VAEBIN directory for a tasklist.data file. If it is present, it overrides the file of the same
name that is in $SYS_DIR directory.
If the tasklist.data
file is corrupted, you must correct it and restart Blueworx Voice Response. Blueworx Voice Response for AIX: Installation contains
instructions for checking and correcting the tasklist.data file.