When a voice application does not accept the data that a caller
keys in, check the following:
- Is the caller pressing the pound key (#)?
- If the caller has to enter a string of digits, check whether the
GetData action requires the # key to be pressed at the end of the
string. Use the State Tables option on the Development menu
to ensure that the GetData action is properly defined. If the caller
must press the # key, it helps if the preceding prompt makes this
clear.
For more information see the Blueworx Voice Response for AIX:
Application Development using State Tables information.
- Is the caller's telephone system producing tones of the correct
frequency and duration?
- Some telephone systems produce non-standard tones that are not
within the tolerance levels of Blueworx Voice Response. When
someone calls from such a telephone, Blueworx Voice Response cannot
hear the data being sent. If customers call to complain that they
cannot use the voice applications, find out what telephone company
handles their service. You might then need to get information from
the telephone company to ensure that the equipment produces tones
according to the required standards.