How to use this information

Each problem is identified by the main symptom. For example, one of the problems is identified as “Welcome window does not display”. When you look at the problem description, you see an explanation of the situation in which the problem occurs and the actions you should try in order to resolve it.

Before you try any of the actions, always check the Blueworx Voice Response error log for alarm messages. First, use the information provided in the message and the information given in Blueworx Voice Response messages identified by number to try to resolve the problem. If the problem persists, read through all of the suggested actions before you take further action—some of them might not apply to your situation.

Many of the actions are described in terms of using the Blueworx Voice Response Welcome window, its menus and sub-windows:

Other options are also mentioned in this section. For a brief overview of the whole interface, see Blueworx Voice Response for AIX: General Information and Planning. For information about the mechanics of the user interface, see Blueworx Voice Response for AIX: Installation.

You do not have to use the windows if you do not have access to a suitable display. You can use the ASCII console from an ASCII terminal that is connected, either locally or remotely, to your system. Type AC on the command line while Blueworx Voice Response is running. You can then perform many of the system management actions that the Welcome Window Configuration, Administration, and Operations menus offer.

Alternatively, you can use an SNMP-compliant system management application to monitor and control your system. For more information about use of the ASCII console and remote system management, see Blueworx Voice Response for AIX: Managing and Monitoring the System.

Note: You cannot perform the Development actions remotely. You must use the Development menu on the Welcome Window for these.

Each problem also includes one or more references to Blueworx Voice Response information. The referenced information provides additional information that can help you avoid the problem in the future.