Line Problem whilst answering call

The channel process detected an error on the channel in use whilst trying to answer an incoming call. This could be caused by incorrect configuration of the telephony protocol or telephony parameters, or an error in the signalling software.

If this error occurs frequently, check that the correct protocol has been selected on Blueworx Voice Response and the switch, and that the parameters forBlueworx Voice Response and the switch are compatible. If the problem persists, call Blueworx Support. To help solve the problem, have the following available when you call: - Details of the switch and Blueworx Voice Response telephone setup - Details of the version of Blueworx Voice Response you are using, along with details of any PTFs that have been applied - A system-level trace of the problem




Log, System Monitor