A wrap plug is installed in the telephony adapter cable socket

A 36-pin wrap plug is installed in the connector on the backplate. This has probably been left in place from some previous diagnostic testing, or your cable or card connector may be bad. The Wrap plug prevents Blueworx Voice Response determining whether the trunk should be configured as T1 or E1. Possible causes of the problem are: - A wrap plug is installed - Your cable is bad (the one that plugs into the adapter) - The connector on your adapter or the card itself is bad

Replace the wrap plug with a T1 or E1 cable. Replug the cable. Replace the cable. If the problem persists, call Blueworx Support for assistance.




Log, System Monitor, Alertable