E1 multiframe yellow qualified alarm

Blueworx Voice Response has received the remote multiframe alignment loss alarm indication signal (RMFA) from the terminating equipment. The RMFA is sent by the far end when it cannot maintain multiframe alignment. Receiving 64KB AIS causes loss of multiframe alignment and there are conditions during which Blueworx Voice Response transmits 64KB AIS. If Blueworx Voice Response shows RMFA, the transmission path from Blueworx Voice Response to the terminating equipment, the transmit side of Blueworx Voice Response, and the receive side of the terminating equipment are probably functioning correctly.

If Blueworx Voice Response is not sending 64KB AIX, check the telecommunication line cable. Check the telecommunication cables and connections to the network. Check that all cable connectors are firmly seated. Run the diagnostics described in the Problem Determination Guide. If the cable and Blueworx Voice Response are OK, the problem is with the terminating equipment or the transmission path beyond the Blueworx Voice Response telecommunication line cable. Run appropriate diagnostics on the terminating equipment to see why it is generating the RMFA. If the problem persists, call Blueworx Support with the details and results of all the tests you have tried.




Log, System Monitor