E1 excessive error qualified alarm

Blueworx Voice Response has detected an error rate in the frame alignment signal (FAS) of more than 1 in 10,000, and has sent a remote alarm indication signal (RAI) to the terminating equipment. If the terminating equipment (PABX, channel bank, and so on) shows RAI, the transmission path from Blueworx Voice Response to the terminating equipment, the transmit side of Blueworx Voice Response, and the receive side of the terminating equipment are probably functioning correctly.

Check the telecommunication cables and connections to the network. Check that all cable connectors are firmly seated. Run the diagnostics described in the Problem Determination information. If the cable and Blueworx Voice Response are OK, the problem is with the terminating equipment or the transmission path beyond the Blueworx Voice Response telecommunication line cable. Run appropriate diagnostics on the terminating equipment. If the problem persists, call Blueworx Support with the details and results of all the tests you have tried.




Log, System Monitor, Alertable