E1 remote alarm indicator qualified alarm

Blueworx Voice Response has received the remote alarm indication signal (RAI) from the terminating equipment. The RAI is sent by the far end when it is not receiving the E1 digital signal, cannot maintain frame alignment, or is receiving the frame alignment signal (FAS) with an error rate greater than 1 in 10,000. If Blueworx Voice Response shows RAI, the transmission path from the terminating equipment to Blueworx Voice Response, the transmit side of the terminating equipment, and the receive side of Blueworx Voice Response are probably functioning correctly. If Blueworx Voice Response has a flashing RAI LED, the remote end has lost multiframe synchronization.

Check the telecommunications cables and connections to the network. Check that all cable connectors are firmly seated. Run the diagnostics described in the Problem Determination information. If the cable and Blueworx Voice Response are OK, the problem is with the terminating equipment or the transmission path beyond the Blueworx Voice Response telecommunication line cable. Run appropriate diagnostics on the terminating equipment to see why it is generating the RAI. If the problem persists, call Blueworx Support with the details and results of all the tests you have tried.




Log, System Monitor, Alertable