CP085

CallPath call STLRETR (Retrieve_Call) - link problem

STLRETR failed because of a problem with the CallPath Server link. This notification is normally issued just before a CP053 or CP054 message. The CallPath return code and the parameters passed to and from the call are printed in the error.

STLRETR reconnects to the original caller if a transfer call fails.

Check that the CallPath Server is available, and can be reached by the Blueworx Voice Response system. To check that it is available, from Blueworx Voice Response run ping server_name, and check that you get a valid response. The CallPath Server must be available before the custom server will work properly.

Check the CallPath return code. This might give the reason for the STLRETR failure. For CallPath return codes, see the : CallPath Server Programmer's Guide and Reference.

Severity

White (error_id = 20501)

Destination

Log, System Monitor