Play Latency Time alert for this call

While playing voice data with PlayPrompt, PlayAudioName, PlayGreeting, PlayVoiceMessage, or PlayVoiceSegment, the delay between the voice being requested by the application and being played became greater than the alert threshold defined by the system parameters in "Application Server Interface". This equates to an increased period of silence being heard by the caller leading to a decreased quality of service.

Check for excessive disk, CPU, or network load. These cause delays in retrieving voice data from local disk or a remote SSI server. If using a remote SSI server also check for excessive load on the server and examine NFS performance.




Log, System Monitor