Monitoring system resources

When people call a voice response service, they want immediate attention. That means the system should answer the telephone quickly and respond immediately to each caller's requests. With the System Monitor window, you can watch the use of system resources and adjust those that affect how quickly the system responds.

At the Welcome window, select Operations —> System Monitor

Displaying the system monitor

The System Monitor uses graphics, text and color to display the usage level and status of the most important system resources and to alert you to potential problems with these resources. (If you do not have a color terminal, the color changes are shown as different shades of gray.)


Screen capture of the system monitor

The Alarms section shows the number of alarm conditions in each category.

The Trunk and Channels section shows the status of each trunk, plus the following:

Channels
Shows the number of active channels and the number of channels in service on the trunk.
Pack Type
Shows the type of pack and the type of trunk interface.
Note: A trunk does not appear on the system window until at least one channel on the trunk is configured.
Signaling
Shows whether the signaling protocol is channel associated signaling (CAS) or common channel signaling (CCS).

The Resources section shows: