The keyboard map correlates each key on the keyboard to a character in the code set. That is, when you press one of the keys on the keyboard, the character that Blueworx Voice Response displays on the panel is the character that is mapped to that key. Not every character in the code set can be entered directly from every type of keyboard.
Keyboard maps are predefined within AIX and delivered as part of the system. The system includes maps for use by graphical display terminals as well as by the system console. You need to ensure that your terminal or console is configured with the correct keyboard map and code set.