GeoTel custom server is now called Cisco ICM custom server. In this information, the name GeoTel custom server is only used where a direct reference to the interface is being made, for example a description of an example window.
Throughout this information, Cisco Intelligent Contact Management (Cisco ICM) is referred to as the ICM.
Reference is made to trunks and trunk groups. These are terms that are used by Cisco in their specifications.
A trunk is translated to a Blueworx Voice Response channel, which is similar to a single telephone line. A trunk group is similar to a Blueworx Voice Response channel group. It represents a collection of channels that are all using the same signaling process.
This information uses the Cisco terminology.