Supply chain management

If your business depends on providing customers across the country with up-to-date inventory information, you can create a voice response application to take orders from customers and retrieve the information they need (such as prices and quantities available).

When a customer inquires about a stock item, the application can determine the item's availability, reserve the stock, and schedule its delivery. The application can verify the customer's charge account balance or credit limit, or check on the status of an order. The application then updates your inventory database or files to show any activity that resulted from a call.

A voice response application can also support communication between the main office and your marketing or sales force. Company representatives can use the telephone to obtain product information (such as release schedules) or order product literature anytime, anywhere.