Planning the switch configuration

You might want to think about adjusting the configuration of the switch to which you are connecting Blueworx Voice Response. The switch is configured to work in your current operating environment. That environment changes when Blueworx Voice Response is installed. This section suggests some switch configuration issues that you should consider. Some of these issues arise from the presence or absence of queuing. The previous section suggested other common switch features that might require attention. Your switch vendor or telephone service provider can help you determine whether your switch requires some operational accommodations or reconfiguration.