Telephone network

Before you can decide what hardware and software you need for Blueworx Voice Response, you must consider the telephony environment with which the voice processing system will interface.

This diagram shows that a voice processing system comprises a telephone network, a voice processing component (such as Blueworx Voice Response), a business object server or web server, and a data communications network. The graphic representing the telephone network is highlighted as it is the topic under discussion at this point in the book.

This section includes information about the following topics: