The Blueworx Voice Response for AIX: General Information and Planning information describes the kind of services that Blueworx Voice Response can support, and the facilities it uses to support them. Use this information to guide you in the planning phase.
A voice response service typically handles information requests from telephone callers.Voice response services can also make outbound calls. However, throughout this information, the word “caller” refers to the person on the other end of the conversation, who may be either the calling party or the called party.
You design and develop voice applications to satisfy your business requirements: the voice application can make calls, answer calls, perform computations, pass information from local or remote databases, communicate information to a caller by speaking it back over the telephone, let callers leave and retrieve messages, transfer calls to other applications, connect callers to a human operator, and so on.