Introduction This section begins with an overview of the process of providing a voice response service by means of a Blueworx Voice Response application, and the components that comprise an application. Subsequent sections elaborate on the steps in the process, introducing the components involved. These are followed by sections that give more information about implementing specific types of service, using specific techniques and technologies.
Designing a voice application When you understand the requirements for the voice response service, the business goals and callers’ needs, you can begin designing your application. You may not yet know which Blueworx Voice Response facilities and other software and hardware you will use to implement it. Part of the design process will be to decide on the implementation of the high-level activities.
Creating and managing application objects To implement a voice response service using Blueworx Voice Response, you need to create a number of objects. This section introduces the concept of a voice application and its constituent objects, and tells you how to create, manage, and distribute applications and objects.
Overview of application objects Application objects were introduced briefly in the Blueworx Voice Response for AIX: General Information and Planning information, and are described in more detail in the following sections.