Handling switch and protocol limitations When you design your voice applications, you need to consider the limitations and operation of the signaling protocol and switch you are using. For example, some switches and signaling protocols do not allow Blueworx Voice Response to initiate a call transfer.
Answering calls AnswerCall is the state table action that answers an incoming call.
Coordinated call and data transfer Coordinated call and data transfer is the process of transferring a caller to another phone number together with some data. Typically, an account number or some other identifier is passed, to allow the receiving agent to find details about the caller without having to ask them for their account number again. The receiving agent can be a person, or another voice application.