Using the graphical interface

  1. In the Welcome window, click on Configuration —> Application Profiles
  2. Activating mailboxes : Open the application profile. If you haven't yet created it, follow the instructions in Creating an application profile.

    A screen capture of the Application Profile (unnamed) window showing a completed profile.
  3. Click Show Mailbox 1 Properties.

    The window expands to display the properties of mailbox 1.


    A screen capture of the Application Profiles window expanded to show Mailbox 1 properties.

    A single application profile can contain details of up to 10 mailboxes. Each mailbox is identified with a number from 1 through 10. When an application uses more than one mailbox, callers can enter this mailbox ID to select a mailbox to access. The selected mailbox then becomes the current mailbox.

  4. Click the Active checkbox to make this mailbox active.
  5. To specify a default active greeting for this mailbox, type the identifier of the greeting in the Profile Active Greeting field.
  6. To activate another mailbox, click the Mailbox drop-down button, which reveals the mailbox identifiers 1 through 10. Click the identifier of the mailbox you want to activate.
    Note: The active mailbox IDs do not have to be sequential. For example, an application requiring three mailboxes can use 2, 6, and 10.

    The window changes to display the properties of the selected mailbox.

  7. Defining options for a mailbox : Click the mailbox from the Mailbox drop down button.
  8. Click Show Mailbox 1 Options.

    The window opens up to display the options for the selected mailbox.


    A screen capture of the Mailbox 1 Options listing available fields.
  9. Fill in the fields as appropriate for your application. Note that Blueworx Voice Response itself does not use this information: it passes the information on to the state table, without any validation. The following text describes each field name displayed in the Mailbox Options . Similar field names are used in the wvrmailbox command prompt as shown in Table 1, where the corresponding GUI field names are shown in italics.
    Active Greeting Number
    identifies which greeting an application should play to callers when the owner has recorded more than one greeting.
    Announce and
    determines whether a caller who reaches the mailbox can leave a message. The default is Announce and Take Messages.
    Application Status
    indicates whether the owner of the mailbox is In, Out, Sick, Busy,or Traveling.
    Access Mode
    specifies how callers can use any mailboxes created for use by the application. Global access means that a caller can retrieve or leave messages in any mailbox. Read All access means that a caller can retrieve a message from any mailbox but only leave messages in the current mailbox. Read Write means that a caller can access only the current mailbox. The default is Global.
    Mailbox Busy
    indicates whether the mailbox is currently being used.
    Password
    identifies a password that “opens” the mailbox for the caller to retrieve messages. Password use is optional: you can create a mailbox without a password. It is up to the application to check such things as the length against the Password Minimum Length parameter in the Application Server Interface parameter group. The default value for this is four digits. The maximum length of a password is always eight digits. Again, it is up to the application to check this.
    Password change date
    date after which password must be changed.
    Email address
    address for e-mail notification.
    Retrieval Order
    specifies how messages are ordered in the message selection lists you can use to maintain the contents of a mailbox. It also defines the order in which messages are retrieved for a caller. (For more information on mailbox maintenance, see the information in the Blueworx Voice Response for AIX: Managing and Monitoring the System information.) Messages are grouped first by priority. All messages of the same priority are then sorted into chronological order: first in, first out (FIFO), or last in, first out (LIFO). The default is FIFO (the system lists the earliest message received first).
    Prompt Level
    specifies whether callers should hear Normal prompts, Novice prompts, or Expert prompts. If voice application developers have written three different sets of prompts and the application includes logic to check which set to use, this information determines which prompts the caller hears. The default is Normal.
    Play headers
    plays message header, before listening to each message: Play message headers, or Don't play message headers.
    New message delete
    allows subscribers to elect to delete new messages without listening to the whole message. The default is Don't delete messages without listening.
    Save messages automatically
    allows subscribers to elect to save new messages automatically after listening. The default is Only save when requested.
    Send message
    allows subscribers to select when to specify the address of the message: before, or after, recording the message. The default is Address after recording the message.
    Clock preference
    clock preference used by notification schedules, either 12-hour clock or 24-hour clock.
    Bilingual greeting user
    specifies whether to play bilingual greetings.
    First time user
    indicates the status of the subscriber: Yes: mailbox has never been entered or No: the user has listened to the tutorial already.

    Use the scroll bar to reveal more fields in the Mailbox Options


    A screen capture of the Mailbox 1 Options listing the rest of the available fields, using the scroll bar.
    Assistant number
    an assistant (also known as deputy ) number is the number of another person who might be a useful contact for your callers.
    Temporary assistant number
    specifies a temporary alternative number for your assistant number.
    Reach-Me number
    ReachMe number.
    Temporary Reach-Me number
    PIN to be used when receiving calls transferred via the reach-me facility.
    Operator number
    Operator number.
    Referral Number
    specifies a number at which the mailbox owner can be reached. The number must be a string of up to 20 digits (no hyphens or parentheses).
    Temporary referral number
    temporary call-forwarding number.
    Referral Type
    specifies whether the referral number is a telephone number or a beeper number. The default is Telephone.
    Pager number
    paging bureau number.
    Pager reference
    pager reference number.
    Temporary pager number
    temporary paging bureau number.
    Temporary pager reference
    temporary pager reference number.
    Default fax number
    specifies fax number; a 20-character numeric string.
    Temporary fax number
    specifies temporary fax number
    VPIM address
    address for SMTP/MIME delivery
    VPIM MDP
    specifies the message delivery preference for VPIM. It can be Local, Remote, or Local and Remote. The default is Local.
    VPIM voice format
    VPIM voice format
    Notification schedule status
    specifies whether all notification schedules are turned On or Off.
  10. To set the options for another mailbox, click on the Mailbox drop down button, which reveals the mailbox ids 1 through 10. Select the mailbox number you want to activate.

    The window changes to display the properties and options of the selected mailbox.

  11. Click File —> Save. The mailboxes are defined and ready for use.
Parent topic: Creating mailboxes for application use