Telephony packs in Blueworx Voice Response, can be configured either using:
- The Pack Configuration option on the Configuration menu,
or
- The wvrteleconf utility
Both of these methods allow you to configure your telephony environment,
whether or not you have knowledge of the various telephony protocols. Each
method uses information about the telephony protocols for a large number of
countries and switches. For example, the call progress tone values, used for
outbound dialing, are set to the specifications used by your country's network
or your PABX.
To configure telephony packs, you will need to enter some details about:
- The country or region
- The switch
- The number of channels
- The signaling protocol to be used
This information is used to select values for system parameters.
The wvrteleconf utility is an ASCII version of Pack Configuration and is designed
to be accessible to screen reader users. There are, however, some differences
(see Differences between using the wvrteleconf utility and the Pack Configuration Menu). The utility also works well with
speech input.
Like Pack Configuration,
wvrteleconf provides:
- A simple way of configuring a system for the first time (this is referred
to as wizard mode).
- Default values wherever suitable.
- A view of the current configuration.
- Direct access to all settings, in order to change them (this is referred
to as menu mode).
- Validation before you save your changes, to prevent you saving an invalid
configuration.
- A browse version of the menu mode, which allows you to change
settings but does not allow you to save any changes.