Connect Voice Channel Before Answer

Parameter group

Channel Group

Access level

Field

Possible values

Disabled
Enabled

Defaults

Disabled

Explanation

This parameter applies to incoming calls and governs whether voice can be played by Blueworx Voice Response before the call has been answered. This allows announcements to be played to a caller before charging is applied. To avoid breaking homologation rules, this parameter should only be enabled for channels of channel groups configured to receive calls inside a telephone company's network. These would typically be configured to be handled by an SS7 protocol.