Hang Up Detection

Parameter group

Signaling Type

Access level

Admin

Possible values

Cadence Detection
Constant Energy Detection
Off

Defaults

Off

Explanation

Specifies whether Blueworx Voice Response is to monitor far-end audio energy on the channel in use. Select Constant Energy Detection if the switch returns constant energy, for example, dial tone, for at least 2 seconds to indicate that the switch party has disconnected. Select Cadence Detection if the switch returns an interrupted tone, for example, busy tone, when the switch party has disconnected. For more information, see Setting parameters for hangup tone detection.

Continuous tone detection and cadenced tone detection are mutually exclusive. Blueworx Voice Response cannot detect a cadenced tone if this parameter is set to Constant Energy Detection, and it cannot detect a continuous tone if this parameter is set to Cadence Detection.

Note: If you select either Constant Energy Detection or Cadence Detection, Blueworx Voice Response recognizes a continuous or interrupted hang-up tone, and simulates a far-end hang-up condition to the application, whether or not it is using a channel associated signaling protocol that provides a unique disconnect signal.