Overview of the telephony configuration process

In particular, you must decide whether you are going to have different applications to answer different calls, or whether all calls are to be answered by the same application.

  1. Read the information in Telephony concepts and Answering each call with an appropriate application.
  2. Decide which telephony functions your applications are going to need, and which signaling protocols can provide these functions. Use the information that you recorded in the planning checklist in the Blueworx Voice Response for AIX: General Information and Planning information.
  3. Use the Pack Configuration option to set the country or region name, to assign channels to trunks, and to define the telephony characteristics that your applications need. Follow the instructions that are given in Defining the telephony environment using Pack Configuration or wvrteleconf.
  4. If you have an exchange data link, or are using ISDN or Signaling System Number 7, you might need to set some other system parameter values. For instructions, see Exchange data links and common channel signaling.
  5. For most conditions, your telephony configuration is now complete. If your configuration needs additional parameter settings, use the instructions given in Advanced system parameter settings.


Note that any adjustments that might affect compliance with telecommunications authority requirements are to be made only by authorized personnel familiar with these requirements. For this reason, you must ensure that you restrict access to Configuration, especially Pack Configuration, by defining suitable administrator profiles.

When you have configured Blueworx Voice Response, stop then start Blueworx Voice Response to make the new configuration take effect. See When do new values take effect? for more information.

When you have configured the telephony environment, save a copy of the system parameter values (see Making a backup copy of system parameter values) then activate the trunks and channels so that Blueworx Voice Response can start processing calls. The Blueworx Voice Response for AIX: Managing and Monitoring the System information describes how to do this.