Call progress tones: U.S. and Canada

Table 1. Tone parameter values (U.S./Canada).

This table describes the characteristics of U.S. and Canadian call progress tones. For each different tone name, the minimum, nominal, and maximum frequency in Hertz is listed, followed by the minimum and maximum power ratios in decibels. Continuous tones are identified, and for discontinuous tones, details of the minimum, nominal, and maximum durations in milliseconds that the tone is on and off are listed.

Tone Name Tone Label Tone Type Frequency n (Hz) Level (dBm) Time On (ms) Time Off (ms)
n Min Nom Max Min Max Min Nom Max Min Nom Max

Primary Dial Tone

Dial, Primary

Dial

1

319

350

382

-33

-9

Continuous tone

2

400

440

480

-33

-9

Secondary Dial Tone

Dial, Secondary

Dial

1

478

525

572

-33

-9

Continuous tone

2

601

660

719

-33

-9

Ring Tone

Ring

Ring

1

400

440

480

-40

-9

1680

2000

2320

3380

4000

4620

2

437

480

523

-40

-9

Busy Line Tone

Busy, Line

Busy

1

437

480

523

-40

-9

400

500

580

400

500

580

2

564

620

676

-40

-9

Busy Network Tone

Busy, Network

Network Busy

1

437

480

523

-40

-9

180

250

300

180

250

300

2

564

620

676

-40

-9

Special information tones: U.S. and Canada

This section defines the terms used in Table 2.

Reorder - SIT1 (RO')
This SIT indicates generalized network error conditions across intraLATA (local access and transport area) networks. An example returned announcement is: “We're sorry, your call did not go through. Will you please try your call again”.
Vacant Code - SIT2 (VC)
This SIT indicates that a number was dialled incorrectly. An example returned announcement is “We're sorry, your call cannot be completed as dialled. Please check the number and dial again”.
No Circuit - SIT3 (NC')
This SIT indicates facility trouble that prevents calls from being completed. An example returned announcement is “We're sorry, due to telephone company facility trouble, your call cannot be completed at this time. Please try again later”.
Intercept - SIT4 (IC)
This SIT indicates that the number dialled has been disconnected. An example returned announcement is “We're sorry, you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again”.
Reorder - SIT5 (RO')
This SIT indicates network error conditions relating to long-distance carriers. An example returned announcement is “We're sorry, due to network difficulties, your long-distance call cannot be completed at this time. Please try your call again later”.
No Circuit - SIT6 (NC")
This SIT indicates facility trouble that prevents calls from being completed. An example returned announcement is “We're sorry, all circuits are busy now. Will you please try again later”.
Ineffective Other - SIT7 (IO)
This SIT indicates that a call cannot be completed as dialled because of restrictions in the telephone being used. An example returned announcement is “We're sorry, you call cannot be completed as dialled from the phone you are using. Please read the instruction card and dial again”.
Table 2. Special information tone (SIT) parameter values (U.S./Canada).

This table describes the characteristics of U.S. and Canadian special information tones. For each different tone name (Dial Tone, Ring Tone, and Busy Tone) the minimum, nominal, and maximum frequency in Hertz is listed, followed by the minimum and maximum power ratios in decibels. Continuous tones are identified, and for discontinuous tones, details of the minimum, nominal, and maximum durations in milliseconds that the tone is on and off are listed.

Tone Name Tone Label Tone Type Frequency n (Hz) Level (dBm) Time On (ms) Time Off (ms) 

1

n Min Nom Max Min Max Min Nom Max

Reorder

SIT1(RO')

Network Busy

1

873

914

955

-40

-9

220

274

320

2

1365

1429

1493

-40

-9

340

380

460

3

1620

1770

1857

-40

-9

340

380

460

Vacant Code

SIT2 (VC)

Other

1

941

985

1029

-40

-9

340

380

460

2

1309

1371

1433

-40

-9

220

274

320

3

1620

1770

1857

-40

-9

340

380

460

No Circuit

SIT3 (NC')

Network Busy

1

941

985

1029

-40

-9

340

380

460

2

1365

1429

1493

-40

-9

340

380

460

3

1620

1770

1857

-40

-9

340

380

460

Intercept

SIT4(IC)

Other

1

873

914

955

-40

-9

220

274

320

2

1309

1371

1433

-40

-9

220

274

320

3

1620

1770

1857

-40

-9

340

380

460

Reorder

SIT5 (RO')

Network Busy

1

941

985

1029

-40

-9

220

274

320

2

1309

1371

1433

-40

-9

340

380

460

3

1620

1770

1857

-40

-9

340

380

460

No Circuit

SIT6 (NC")

Network Busy

1

873

914

955

-40

-9

340

380

460

2

1309

1371

1433

-40

-9

340

380

460

3

1620

1770

1857

-40

-9

340

380

460

Ineffective Other

SIT7 (IO)

Other

1

873

914

955

-40

-9

340

380

460

2

1365

1429

1493

-40

-9

220

274

320

3

1620

1770

1857

-40

-9

340

380

460

  1. Special Information Tones each consist of a sequence of three frequencies with no off-time between them.

PBX-specific tones

Table 3. Tones specific to AT&T and ROLM PBXs.

This table describes the characteristics of U.S. and Canadian PBX-specific tones. For each different tone name (Dial Tone, Ring Tone, and Busy Tone) the minimum, nominal, and maximum frequency in Hertz is listed, followed by the minimum and maximum power ratios in decibels. Continuous tones are identified, and for discontinuous tones, details of the minimum, nominal, and maximum durations in milliseconds that the tone is on and off are listed.

Tone Name

Tone Label

Tone Type

Frequency n (Hz) Level (dBm) Time On (ms) Time Off (ms)
n Min Nom Max Min Max Min Nom Max Min Nom Max

AT&T PBX Dial

Dial PBX AT&T

Dial

1

400

440

480

-27

-13

Continuous tone

Rolm Dial Tone

Dial Tone Rolm 9005

Dial

1

440

480

520

-33

-9

Continuous tone

Rolm Dial Tone

Holding Dial Tone Rolm 9005

Dial

1

260

300

340

-33

-9

Continuous tone

Rolm Ring

Ring, Rolm

Ring

1

400

440

480

-40

-9

820

1000

1160

2520

3000

3460

2

437

480

523

-40

-9

Rolm Busy, Do Not Disturb

Busy, Rolm DND

Busy

1

701

770

839

-33

-9

400

500

580

400

500

580

2

801

880

959

-33

-9

Rolm Error Tone  1

Error Tone Rolm 9005

Other

1

280

300

320

-35

-5

180

250

320

2

460

480

500

-35

-5

180

250

320

3

280

300

320

-35

-5

180

250

320

Rolm Error Tone

Error Tone Rolm 9005

Other

1

460

480

500

-35

-5

180

250

320

2

280

300

320

-35

-5

180

250

320

3

460

480

500

-35

-5

180

250

320

Rolm Error Tone 2

Error Tone 2 Rolm 9006

Other

1

400

440

480

-35

-5

180

250

320

2

564

620

676

-35

-5

180

250

320

3

400

440

480

-35

-5

180

250

320

Rolm Error Tone 2

Error Tone 2 Rolm 9006

Other

1

564

620

676

-35

-5

180

250

320

2

400

440

480

-35

-5

180

250

320

3

564

620

676

-35

-5

180

250

320

  1. Error tones alternate between two tones (300 Hz and 480 Hz for the Rolm 9005 or 440 Hz and 620 Hz for the Rolm 9006) at a rate of 250 ms, continuously, that is tone1-tone2-tone1-tone2... Two tritone entries are used for each type of tone to recognize tones starting with either the first or the second of the two tones.