How many people can access Blueworx Voice Response at the same time?

Some menu options can be used by only one person at a time, as shown in Table 1. If you select one of these options when it is already in use, although that user might be using the same administrator profile, the system displays the message “Program start request was denied” to inform you that the function is unavailable.

Table 1. Controlling access to menu options.

This table describes for each menu, the available control over the menu options and the number of people who can access the menu option at the same time.

Menu

Available control over options

Number of people at the same time1

Configuration

You can permit or deny access to each of the following menu options:

 
  • Pack Configuration —> Change
  • System Configuration —> Change

Many people can be authorized to use these options, but only one person at a time can actually select the Change option on eitherPack Configuration or System Configuration.

One

  • Pack Configuration —> Browse
  • System Configuration —> Browse

You have no control over these options; anybody who can log on can select the Browse option on these menu options.

Many

  • 3270 Session Configuration

One

  • Administrator Profiles

Many

  • Application Profiles

Many

  • Subscriber Classes

Many

  • Languages

Many

  • Help Editor

Many

Operations

You can permit or deny access to the whole menu.

 
  • 3270 Session Manager

Many

  • Custom Server Manager

Many

  • System Monitor

Many

  • Immediate Shutdown

One

  • Quiesce Shutdown

One

  • Statistics

Many

Applications

You can permit or deny access to the whole menu.

Many

Note:
  1. For a single system image, ‘One’ in this column means one person at each node.

The Pack Configuration —> Change and System Configuration —> Change options are handled as one option; access is restricted to one person at a time to one of these options (see Introducing the system parameters). However, anybody can click Pack Configuration —> Browse or System Configuration —> Browse at any time.

More than one person at a time can access other options (see Table 1), but the system does not tell you when someone else is also using the option; the system does not prevent two people from modifying the same information at the same time, possibly with confusing results. Therefore it is very important for everyone using the system to coordinate with each other so that two people do not change, delete, or save any of the following at the same time:

With 3270 Session Manager, Custom Server Manager, System Monitor, and Call Information, the possibility of confusion exists if more than one person is trying to control the same resource.