The technical difficulties message is a prerecorded message that is supplied
with Blueworx Voice Response. It says "We are experiencing technical difficulties. Please hang
up and try again later." to callers when Blueworx Voice Response answers an incoming call and
cannot process it. This can be for one of the following reasons:
- Blueworx Voice Response has lost its connection to DB2 or to the file systems that contain
your voice and customer applications.
- Blueworx Voice Response is configured
to go off hook before attempting to get call information (see EDL Call Information After Off Hook).
After playing the message, Blueworx Voice Response hangs up.
- Blueworx Voice Response cannot find an application to handle the call, such as the supplied Incoming_Call state table.
- A state table is not valid. The state table might be not valid in memory
only, or the state table on disk might also be not valid.
As System Administrator you might want to change the technical difficulties
message so that callers to hear a message that is specific to your business
or in a different language.
The technical difficulties message is loaded by Blueworx Voice Response so that it can be
played although the caller might have problems accessing the database.
The technical difficulties message can be played:
- Directly when a channel process (CHP) dies.
- At the request of the channel process, when the channel process cannot
access voice data. For this problem, an error is put into the error log.
- When an outage of a Blueworx Voice Response file system or database occurs.