This section explains what a 3270 server is and what it does.
A 3270 server is a program or sequence of instructions that provides a bridge between Blueworx Voice Response and data that resides on a remote host computer.
If you have existing 3270 host applications that retrieve data needed by your Blueworx Voice Response applications, you can create a 3270 server to obtain this data.
Figure 1. Accessing data using a 3270 server
Access to remote data means that your voice applications can use this data to perform a variety of tasks, such as:
- Read a file or database to retrieve information that a caller needs
- Maintain or manipulate files based on a caller’s request
- Obtain information from a combination of sources and business applications on other host computers
- Call another program to perform any predefine process
- Perform calculations and return the result to the state table
- Generate business statistics based on telephony activity
A 3270 server must be invoked from a state table, which controls the dialog with the caller. Figure 1 shows where a 3270 server fits in your system.